LONDON, England — Lexus says it’s warning people about a scam that has led to dozens of cars being rented at the wrong address in London and surrounding areas.
The firm’s head of customer services, Matt Brabham, told reporters that it has received “thousands” of complaints and is working with authorities to get to the bottom of the problem.
The company says that it is also working with the London police to crack down on car rentals at address that match the ones on its website.
Brabham said that the firm has been “taking steps to make sure we have an accurate picture of the address” where a car is rented, adding that the number of complaints had “been on the rise.”
“We’ve seen an increase in the number and we’re working hard to catch people in the act,” he said.
Lexus has been facing criticism in recent months after it was forced to admit that its car rental service had been used to rent hundreds of cars in London, Manchester, Liverpool, Newcastle, Southampton and Cardiff, as well as in Manchester and the UK.”
We’re going to take every step we can to ensure that it doesn’t happen again.”
Lexus has been facing criticism in recent months after it was forced to admit that its car rental service had been used to rent hundreds of cars in London, Manchester, Liverpool, Newcastle, Southampton and Cardiff, as well as in Manchester and the UK.
The problems were initially brought to light when a London taxi driver who had rented a Lexus said he had been charged a whopping £1,500 (US$2,800) to rent a car from the company.
Brabs told reporters at a press conference on Tuesday that it was “extremely rare” for a company to have such a problem and that the company had been in discussions with police in the past few weeks.
“We have worked with the police and our team is working closely with them,” he added.
“This issue is of particular concern because the company is one of the few that can give a reliable and accurate picture, even though we’re a large and international company, of the addresses that they’re working from.”
Brabhan also said that “we’re working to identify and investigate the root cause of the problems.”